Last updated: 16 October 2025
This Acceptable Use Policy (“AUP”) sets out the rules, obligations, and restrictions governing the use of services provided by SADV (Pty) Ltd (“SADV”), including its consumer brand, Infini-fi (“the Services”). The AUP forms part of the Customer’s Service Agreement and Terms & Conditions and is legally binding on all users. By using the Services, you acknowledge that you have read, understood, and agree to comply with this AUP.
Its purpose is to ensure responsible, lawful use that preserves the security, integrity, and reliability of SADV’s network and related systems.
“Acceptable Use Policy” or “AUP”: SADV’s policy setting out rules regarding acceptable and unacceptable use of the Service; published on SADV’s official website and amendable from time to time.
“Customer”: the natural person or legal entity subscribing to or using the Service (“you”, “your”).
“Infini-fi”: a consumer-facing brand of SADV (Pty) Ltd; Services marketed or delivered under Infini-fi are provided by SADV.
“Network”: the telecommunications, routing, switching, transport, and backbone infrastructure operated or provisioned by SADV, including links to upstream providers.
“POPIA”: Protection of Personal Information Act, 4 of 2013.
“RICA”: Regulation of Interception of Communications and Provision of Communication-Related Information Act, 70 of 2002.
“Service”: the FTTH internet connectivity service provided by SADV (and any ancillary features/value-added services).
“Uncapped”: an internet service with no predefined data limit, subject to reasonable network management/fair usage practices.
You must use the Services only for lawful, legitimate, and ethical purposes.
If we become aware of suspected unlawful use, we may suspend or terminate your Service immediately and may report the matter to appropriate authorities.
You must not engage in activity that degrades, disrupts, or impairs the Network or the Services of others, including (without limitation): unauthorised access/hacking; port scanning or penetration testing without permission; dissemination of malware; DoS/DDoS; flooding or traffic injection; automated traffic/bots imposing undue load; bulk unsolicited communications (spam); or excessive usage patterns that harm others.
Where conduct causes harm or requires intervention, SADV may suspend or throttle the Service; recover reasonable mitigation costs; or apply technical measures (filtering/shaping/blocking/routing changes) to protect the Network.
Notify us promptly if you suspect compromise or unauthorised access. We may temporarily suspend access to protect you and the network, and we may request information/logs to assist investigations.
SADV is not liable for damage, data loss, or intrusion arising from insecure configurations, weak passwords, unpatched vulnerabilities, or malware on your devices.
“Uncapped” and best-effort services are subject to reasonable fair-usage controls and network-management protocols (e.g., temporary throttling during sustained heavy use, packet prioritisation/reshaping, deprioritising high-volume non-essential traffic during congestion). No hard caps or overage fees apply, but extreme continuous usage may trigger performance adjustments or a recommendation to migrate to a business-grade solution.
Services are intended for normal residential use within a single household. Commercial or enterprise-style usage (e.g., bulk hosting or VoIP trunking) falls outside scope unless expressly authorised.
We may enforce reasonable limits on simultaneous connections/devices for technical health and to prevent reselling. You may not resell, redistribute, or provide public access (e.g., public Wi-Fi/community networks) without prior written consent and a reseller agreement.
Unsolicited/bulk messaging (spam), address harvesting, open relays, sender spoofing, and mail-bombing are prohibited. Accounts generating spam complaints or blacklisting may be suspended. Users of mailing-list/marketing tools must comply with applicable legislation (e.g., ECTA) and anti-spam requirements.
Running servers (web, mail, game), open proxies, or similar services is restricted unless specifically permitted and must not create instability/security risks or traffic inconsistent with residential use.
VPNs/tunnels are allowed for legitimate purposes provided they do not degrade service for others or circumvent product limitations.
We may block/restrict ports or protocols that cause abuse or operational risk; where implemented for security, we’ll endeavour to notify affected Customers or publish such measures.
We have no general duty to proactively monitor user traffic/content. Upon becoming aware of unlawful content or abuse, we act in line with law and the ISPA Code of Conduct.
Notice-and-takedown: Submit copyright/unlawful-content complaints to our abuse desk (see Reporting Abuse). We will review and act promptly in compliance with applicable law and ISPA guidelines. Repeat infringers may be suspended or terminated.
We collect and process usage/traffic/metadata as described in our Privacy Policy and to comply with legal obligations (e.g., RICA, Cybercrimes Act). We may disclose data to law-enforcement/regulatory authorities under lawful requests (e.g., court orders/warrants). Logs/metadata are retained for a reasonable period per law and internal policy.
Assigned IPs remain under the control of SADV or upstream providers. IP hijacking/spoofing or unauthorised route announcements are prohibited. Operating authoritative DNS for third parties must not jeopardise network stability/security. Dynamic IPs are standard unless otherwise specified. Static assignments, where offered, remain SADV property.
Report abuse, unlawful content, or security incidents to the Abuse Desk:
Responses to violations may include warnings/instructions, temporary suspension or restrictions, traffic management or filtering, termination for serious/repeated breaches, and recovery of reasonable costs incurred for mitigation or network damage.
Where feasible, we’ll provide notice and an opportunity to remedy before suspension, except in urgent/security-critical cases. Charges remain payable during suspension and any early-termination fees under the Agreement may apply. SADV acts fairly and proportionately, considering the nature, severity, and frequency of the breach.
We may amend this AUP by notice or publication to reflect legal, technical, or operational developments. The current version will be published on our website. Continued use after a change constitutes acceptance.
If any provision is found invalid/unenforceable, it will be severed and the remainder continues in full force. This Policy is governed by the laws of the Republic of South Africa.