WhatsApp us at 084 555 5585, select option 4 (Connection Issues).
We are available 24\7.

WhatsApp us at 084 555 5585, select option 3 (Installation Assist).
Monday to Friday between 8:00 to 17:00 and on Saturday 9:00 to 14:00.

WhatsApp us at 084 555 5585, select option 2 (Payment Assist).
We are available 24\7.

WhatsApp us at 084 555 5585, select option 1 (Signup).
Monday to Friday between 8:00 to 17:00 and on Saturday 9:00 to 14:00.

SADV Fibre provides high-speed internet services with a focus on customer satisfaction.

Resolution can take approximately 24 to 72 hours, depending on the severity of the problem.

Contact Customer Care via WhatsApp 084 555 5585.

You are not able to move your SADV Fibre Internet. If you are moving to a location where, there is coverage, simply apply for the service at your new place by contacting us on our Whatsapp line 084 555 5585 and select option 1.

Contact our Retentions department at 084 555 5595.

Yes, you can. Reach out to us on WhatsApp at 084 555 5585 select option 6 at least 2 weeks before the debit date.

• Your debit order is linked to your bank card, not your bank account. Check that your card’s online shopping limit is set high enough.
• If you have a new bank card, update your card details on the customer portal. https://myaccount.sadv.co.za/register/ or contact us via WhatsApp 084 555 5585 option 2.
• It might be an error on Vumatel’s or your bank’s side; retry the payment in the customer portal. https://myaccount.sadv.co.za/register/

You can use the EasyPay number to make payments at the following authorised retail outlets: Pick n Pay, Boxer, PEP, Ackermans, Clicks, Lewis, Game, Makro, Woolworths, Massmart, Kazang. You can also pay online through the portal or on the EasyPay website (www.easypay.co.za) or via the EasyPay app or Capitec’s banking app.

• Go to https://myaccount.sadv.co.za/register/
• Click “Login”.
• Please enter your email address or mobile number below. We will send a OTP (One Time Pin) to the mobile number associated with your account username. Click “My Services”.
• Go to “Product Details” to find your EasyPay number.

If you miss a payment, your services will be suspended. To resume your services, you will need to make the outstanding payment.

• If you are a Payfast user, you have 9 days to make a payment.
• If you are a Easypay user then you have 90 days to make a payment.
• If are not able to make a payment within the above timelines, contact us via WhatsApp 084 555 5585 select option 6.

• Visit https://myaccount.sadv.co.za/register/
• Click “Login”.
• Click ” Please enter your email address or mobile number below. We will send a OTP (One Time Pin) to the mobile number associated with your account username.”
• Click “My Services”.
• Go to “Package Options & Details” to change your Wi-Fi password.
• Alternatively, use the number you signed up with to WhatsApp us at 084 555 5585 and select option 5 (Wi-Fi Password) to reset your password.

• Restart the device: Unplug the router and wait 30 seconds, then plug is back in.
• Forget & reconnect to Wi-Fi: Forget the Wi-Fi network on the device and reconnect.
• Test with another network: Connect your device to a different Wi-Fi network to test if the issue experienced is not with your gadget.
• Still having issues? Contact Customer Care via WhatsApp for assistance at 084 555 5585.

• Interference: Avoid placing other electronic devices and metal objects close to the router. Also, ensure that the router is not installed behind walls during installation.
• Wi-Fi extenders: Consider using a Wi-Fi extender or mesh network to boost the signal in weak areas.

• Restart your router: Unplug the router, wait 30 seconds, then plug it back in.
• Check cables: Ensure all cables are securely connected and not damaged.
• Still having issues? Contact Customer Care via WhatsApp at 084 555 5585.

• Check your devices: Ensure that other devices connected to the network aren’t using too much bandwidth (e.g., streaming or downloading large files).
• Restart your router: Unplug the router, wait 30 seconds, then plug it back in.
• Check for interference: check if there are no electronic devices close by that could cause interference, please remove these devices.
• Run a speed test: Use an online speed test tool like speedtest.net to check your current internet speed.
• Still having issues? Contact Customer Care via WhatsApp for further assistance at 084 555 5585, select option 4 (Connection issues).

Follow these steps to get connected:

• Visit https://myaccount.sadv.co.za/register/
• Enter the address where you want the service installed to check for coverage.
• Choose your package and preferred payment option.
• Upload your ID document for RICA purposes.
• Confirm your purchase and make your payment.
• After payment, SADV will contact you to arrange installation and activation.

After your first payment is made, installation can take up to 14 days. An SADV representative will contact you to schedule the installation. The physical installation at your property typically takes between 2 to 4 hours, depending on the property setup.

No, installation, activation, and the use of the Wi-Fi router (ONT) are free.

• 30-Day Once-Off Subscription: Purchase a voucher every 30 days via EasyPay or PayFast. You will receive a reminder to renew your subscription a few days before it runs out. Activation can take up to 24 hours after renewal. You can load up to 6 vouchers at once, and they will activate consecutively as each 30-day period expires.
• Monthly Recurring Subscription: The subscription is automatically renewed every month, with payments deducted from your credit or debit card via PayFast, provided there are sufficient funds.

• EasyPay: A 30-day voucher/in-store payment option. This package lasts for 30 days and needs to be reloaded after expiration.
• PayFast: A monthly recurring online payment option. This service lasts for a full month and is automatically renewed.

You have two package options to suit different needs:

Recurring

• R409 per month: Dedicated 20 Mbps download and 10 Mbps upload line. Ideal for families who want to stream and work from home.
• R499 per month: Dedicated 40 Mbps download and 10 Mbps upload line. Perfect for households with multiple users online simultaneously.
• R799 per month: Dedicated 100 Mbps download and 50 Mbps upload line. Perfect for downloading, streaming, gaming, working from home with multiple users online simultaneously.

Pre-Paid

• R439 per month: Dedicated 20 Mbps download and 10 Mbps upload line. Ideal for families who want to stream and work from home.
• R529 per month: Dedicated 40 Mbps download and 10 Mbps upload line. Perfect for households with multiple users online simultaneously.
• R829 per month: Dedicated 100 Mbps download and 50 Mbps upload line. Perfect for downloading, streaming, gaming, working from home with multiple users online simultaneously.

SADV Fibre Internet is a prepaid service that offers great value for money. Starting from R409 per month, you get unlimited internet access for the whole month. With a fibre connection, you are assured of a strong, reliable connection that works all day long, and you can connect up to 10 Wi-Fi devices simultaneously.

SADV Fibre Internet provides fast, reliable, unlimited internet access in areas that previously did not have fibre coverage, at an affordable price. It offers unlimited access to the internet for activities like WhatsApp calling, streaming, gaming, online learning, working from home, and much more.